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Call CenterSend your CV in Armenian, Russian or English to the e-mail: hrm@beeline.am |
FUNCTION:
Customer Care Service
KEY ACCOUNTABILITIES:
- Forecast and plan digital transformation processes,
- Analyze customer contact reasons,
- Develop and provide analytical reports,
- Define and analyze opportunities for the enhancement of existing systems and processes,
- Develop and monitor projects aimed at the improvement of digital transformation processes.
EDUCATIONAL BACKGROUND:
- University degree
SKILLS:
- Strong analytical and critical thinking skills;
- Exceptional data visualization & presentation skills;
- Strong negotiation skills;
- Quick decision maker and problem solver;
- Result oriented personality;
- Ability to convince and support his/her personal viewpoint;
- Initiative and responsible;
- Strong skills in Microsoft Office (PowerPoint, Excel, Word);
- Ability to work with large datasets and databases is a plus;
- Fluency in Armenian, Russian and English languages.
WORKING EXPERIENCE:
-
At least 1 year of previous work experience in similar roles.
COMPENSATION AND BENEFITS
- Service mobile phone;
- Full medical insurance;
Position is open till 10.06.2019.
Qualified and interested candidates are kindly requested to send CV/Resume in Armenian, Russian or English languages to e-mail hrm@beeline.am: In the subject line of your e-mail message, please mention the title of the position you are applying for.
Only short-listed candidates will be contacted.
For additional information about our company, please visit our website: www.beeline.am.
FUNCTION:
Customer Care Service
KEY ACCOUNTABILITIES:
- Provide personalized customer service of the highest level.
- Answer phone calls and respond to customer enquiries regarding the technical issues.
- Follow-up on customer inquiries not immediately resolved.
- Provide customers with product and service information.
- Upsell products and services.
- Identify and resolve customer issues using the computer system.
- Complete call logs and reports.
- Transfer customer calls to appropriate technical staff.
- Recognize, document and alert the supervisor of trends in customer calls.
EDUCATIONAL BACKGROUND:
- University degree
SKILLS:
- A sound knowledge of telephone etiquette;
- Ability to work with people in conflict situation;
- Excellent communication skills;
- Ability to work under stress;
- Pleasant and friendly mannerism;
- Good social skills;
- Flexible personality with teamwork abilities;
- Sense of responsibility;
- Advanced computer skills: experience with MS Office;
- Fluency in Armenian and Russian languages, knowledge of technical English is a plus.
WORKING EXPERIENCE:
- Experience in a relevant field is an asset.
COMPENSATION AND BENEFITS
- Service mobile phone;
- Full medical insurance;
Position is open till July 31, 2018.
Qualified and interested candidates are kindly requested to send CV/Resume in Armenian, Russian or English languages to e-mail hrm@beeline.am: In the subject line of your e-mail message, please mention the title of the position you are applying for.
Only short-listed candidates will be contacted.
For additional information about our company, please visit our website: www.beeline.am.
